24/7 Locally based support services

We are able to provide you with a staff of a 100+ technician help desk providing first in class, locally based, technical support to clients 24 hours a day, 7 days a week.

• Average hold time to speak with a technician is 20 seconds
• Technicians are locally based in United States
• 91% of issues are solved remotely by Microsoft certified staff

Support Made Easy

• Phone (24×7)
• E-Mail (Response or callback within 2 hours)
• Web based Trouble Ticket (Response or callback within 2 hours)

Key Benefits

• Free time for your internal resources to focus on core business projects
• Reducing operational IT costs
• Outsourcing help desk services is more cost effective and faster than building or staffing your own help desk or IT department
• Eliminate drain on your resources, staff, and infrastructure

Services

• PC and network troubleshooting
• Handheld device configuration
• Administrative tasks
• Software installations
• Virus/Spyware removal
• File/Folder restores

Software Support

• Operating Systems
• Office Suites
• Email Clients
• Browsers
• Third Party/Proprietary Software