24 / 7 / 365 Support

24/7 Locally based support services

We are able to provide you with a staff of a 100+ technician help desk providing first in class, locally based, technical support to clients 24 hours a day, 7 days a week.

  • Average hold time to speak with a technician is 20 secondssupport
  • Technicians are locally based in United States
  • 91% of issues are solved remotely by Microsoft certified staff

Support Made Easy

  • Phone (24×7)
  • E-Mail (Response or callback within 2 hours)
  • Web based Trouble Ticket (Response or callback within 2 hours)

Key Benefits

  • Free time for your internal resources to focus on core business projects
  • Reducing operational IT costs
  • Outsourcing help desk services is more cost effective and faster than building or staffing your own help desk or IT department
  • Eliminate drain on your resources, staff, and infrastructure


  • PC and network troubleshooting
  • Handheld device configuration
  • Administrative tasks
  • Software installations
  • Virus/Spyware removal
  • File/Folder restores

Software Support

  • Operating Systems
  • Office Suites
  • Email Clients
  • Browsers
  • Third Party/Proprietary Software